Customer Support

Return Policy and Order Cancellation Policy Shipping Information         Status of Order? How to Pay         Privacy Policy Online Security                 It is our commitment to offer our customers the latest innovations and the pleasure of interactive customer service. We are focused on providing them with the level of service they expect and deserve.

Contact Information

Office Location Hours E-mail: Phone: 2125 Biscayne Blv - Suite 580 Miami, FL 33137 U.S.A. 9am-5pm EST Monday-Friday Customer Support 1-888-74-IDEAS (43327) Fax: 305-675-8327 Complete the form below if you would like to contact us NAME Required. Valid email must be provided or request will not be delivered. EMAIL PHONE COMMENTS

Return Policy 30 Day Return Policy Strollerideas.com wants you to be completely satisfied with your purchase! When you receive your order, please make sure you inspect all merchandise for any defects or poor workmanship. If you are not 100% satisfied with your purchase, we ask that you return it unused within 30 days for replacement or refund, less the original shipping and handling(This includes promotional shipping costs i.e. Free shipping etc. - orders over $150 receive free shipping only if you keep the product) Note: All Dreamer Design, Baby Jogger and BOB Stroller, KidCo, Chico, Betini and Englacha products have a 15% restocking fee. If package is refused 15% will also be charged and original shipping and handling(This includes promotional shipping costs i.e. Free shipping etc.) Note: Absolutely no return for Instep and Schwinn products Strollerideas.com is unable to accept used merchandise. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds, exchanges, or in-store credits. If you need to Return You must have a Return Authorization(RA) number before returning any merchandise to strollerideas.com. You can also request a RA online by submitting a RA Request Click here to request a RA Order Cancelation If goods are cancelled before they have been shipped (usually less than 24 hours from order placement), the order is cancelled and no charges are applied to the customer. If items have been shipped at the time of cancellation, item will be considered a return and our return policy listed here will apply. If you need to cancel an order please email support@shopideas.com If package is refused at the time of delivery the same return policy above applies. How to Order ONLINE: Please use our secure web portal at www.strollerideas.com a Shop Ideas Networks portal. BY MAIL: Please use Order Form, or send a personal letter. Specify item number,brand,model and enclose check, money order or credit card number with the expiration date, billing and shipping address. Please include a daytime phone number so we can reach you if there is a question. Send to our address, Shop Ideas networks, 2125 Biscayne Boulevard Suite 580, Miami, FL 33137. U.S.A. BY PHONE: Call us toll free at 1 888-74-IDEAS (1-888-744-3327) Our skilled customer support representatives will be more than happy to answer any question you may have From 9AM to 5PM EAST, Monday to Friday BY FAX: Fax your order 24 hours a day to (305) 675-8327 BY E-MAIL: e-mail your order 24 hours a day to customer support How to Pay We accept checks, money order, Visa, MasterCard, American Express and Discover. There will be a $25.00 service charge on returned checks. INTERNATIONAL CUSTOMERS: Please call 1.888.74.IDEAS or 305.572.0660 for instructions How Do We Ship SHIPPING WITHIN THE USA (contiguous 48 states) We will ship your order FREE if it is over $150.00 within the contiguous 48 states. Orders under $150.00 the shipping cost will be calculated at checkout. All our products are shipped right in front of your door. Customers residing in Countries outside of the Contiguous 48 States as well as Alaska, Hawaii and Puerto Rico shipping cost will be added to your order. Out Of Stock You can order with confidence that all the items that are marked as "In Stock" are in stock. However, in very rare instance there will be an item out of stock, even if it showed "In Stock" (this can happen for a number of reasons, we got in more orders then we have in stock, we have it, but it's defective, etc.) In such an instance, our customer service department will contact you, if you agree we will put it on order for you. These will be marked as B.O. on the Invoice and will be shipped as soon as we receive them from our suppliers. You may cancel a back-ordered item at any time by E-mailing our Customer Service Your credit card WILL NOT be charged untill your order has shipped. Status of Orders You can find the status of your order by clicking on the Order Status link in the order confirmation email you received from us. You can also check the status of your order online CLICK HERE TO CHECK YOUR ORDER STATUS

Online Security:

SECURE ORDERING GUARANTEE We have the most confidence in our secure online ordering system. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels across the Internet. We Guarantee that every order placed from our portal will be 100% safe. This means you pay nothing if unauthorized charges are ever made to your credit card as a result of shopping at our store.

Privacy Policy:

We are committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status.